If you are unable to make an appointment and need to cancel or reschedule Tulaya Wellness requires a minimum of 24-hour notice (not including weekends or holidays). If cancellations occur with less than 24-hour notice or failure to present for the appointment the full appointment fee will be charged. If a client misses 2 appointments without proper cancellation this is grounds for discharge from the clinic. Note in special circumstances such as medical emergency no fee will be applied. This will be determined on an individual basis.